“Our daughter was born with a severe congenital heart defect that required multiple open heart surgeries just to have a chance at survival. After spending her first month in the hospital, we were assured time and time again that she would qualify for the Medicaid waiver because of the severity of her condition. After 8 months of contacting various hospital administrators and social workers, filling out form after form to apply for the waiver, our bills were piling up and we were no closer to having our daughter on Medicaid. To say we were frustrated would be an understatement. When we finally connected with Ann at NTSOC it was like a breath of fresh air. She was responsive, she knew the proper channels to work through, and she immediately started working on our case. She was the ONLY one we worked with who understood what was needed and was able to get the paperwork finalized so our daughter qualified for the Medicaid waiver. Three years later and Ann has been a godsend. She has continued to be with us every step of the way and our daughter is thriving thanks to people like Ann that helped us get the help we need. “