“Our daughter was born with a severe congenital heart defect that required multiple open heart surgeries just to have a chance at survival. After spending her first month in the hospital, we were assured time and time again that she would qualify for the Medicaid waiver because of the severity of her condition. After 8 months of contacting various hospital administrators and social workers, filling out form after form to apply for the waiver, our bills were piling up and we were no closer to having our daughter on Medicaid. To say we were frustrated would be an understatement. When we finally connected with Ann at NTSOC it was like a breath of fresh air. She was responsive, she knew the proper channels to work through, and she immediately started working on our case. She was the ONLY one we worked with who understood what was needed and was able to get the paperwork finalized so our daughter qualified for the Medicaid waiver. Three years later and Ann has been a godsend. She has continued to be with us every step of the way and our daughter is thriving thanks to people like Ann that helped us get the help we need. “ 


“Makenzie Ann Tacha was born March 2, 2005, and shortly after her non-complicated delivery, we were given the news that she has been diagnosed with Down Syndrome. It is almost hard to grasp now, but my husband and I had a surge of overwhelming emotions on that day and the days and months to follow.  

The one emotion that remained consistent for some time was FEAR. Fortunately, we soon realized that, just like with every child, the fear of the ‘unknown’ future is the same reality with Makenzie as with our other two children. However, there were some differences in that we knew Makenzie would require additional services, so I began seeking resources within weeks of her birth. 

I honestly don’t even remember how/where I was given the number for Nursing and Therapy Services Case Management Program, but I strongly believe it was another gift from GOD. I will never forget the feeling I had entering those doors with my newborn daughter and how humbling it was to have to ask for help. I was met with one of the kindest case managers who not only helped me navigate my options and resources but also allowed me to share my feelings and fears, Mom-to-Mom. I am now in my 13th year partnering with NTSOC case management for the C-HCBS Waiver program to ensure that Makenzie receives the best services possible to help her reach her optimal potential in life.  

I have had only one other case-manager, now over 11 years, with whom my experiences have been the same as my initial meeting with NTSOC. I have always felt so supported, never judged or demeaned, and with 100% certainty that my daughters best interests are always the number one goal. I can honestly say that I have not had one negative experience with NTSOC in my 13 years of working with them for case management. It is very rare anymore to have the longevity of a case manager which is so vital in relationships with the families and kids being served. It speaks volumes to me about the commitment of the case manager(s) themselves, but also about the company as a whole. My family and I are truly grateful for Nursing and Therapy Services.”